Common Installation Issues

Below are fixes to the most common installation issues.

Reset Key | My key is currently in use

Send command !reset YOURKEYHERE to @Lightning Auth in order to reset your license key. For Example: !reset FLFG34-DSFSD4-FFDSFH-5Y56HD-SDF445

If you do not know what your Lightning Key is, message @Lightning Auth !info

After successfully resetting your key, close the current tab (telling you to reset your key) and attempt to log in again.

Missing Files | I cannot find the files I downloaded

After downloading your files, the files should appear in your downloads folder. If this is not the case: 1. check that you do not have any anti-virus protections deleting the files 2. locate where the files downloaded to from chrome: a. go to chrome://downloads/ b. hit "show in folder" (see here)

Stuck Logging In

After signing into Discord, if you encounter a screen reading "Stuck Logging You In", please ensure that: 1. You have no other autofills on that chrome user 2. Disable third-party Ad Blockers

After reading if your problem still persists, please open a ticket in #ticket-support