Common Installation Issues

Below are fixes to the most common installation issues.

Missing Files | I cannot find the files I downloaded

After downloading your files, the files should appear in your downloads folder. If this is not the case: 1. check that you do not have any anti-virus protections deleting the files 2. locate where the files downloaded to from chrome: a. go to chrome://downloads/ b. hit "show in folder" (see here)‌

Stuck Logging In

After signing into Discord, if you encounter a screen reading "Stuck Logging You In", please ensure that: 1. You have no other autofills on that chrome user 2. Disable third-party Ad Blockers

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After reading if your problem still persists, please open a ticket in #ticket-support ​

When I go to Unpack the Files Do Not Appear

Please ensure that you have properly unzipped the Lightning file folder.

Files will not unpack properly in Chrome

Ensure that you have downloaded the ATC files and not the updater. The file you should be unzipping will begin with LightningATCV

Sensitivity to Bright/Flashing Light

Note: For those who suffer from like seizures/epilisey, feel free to remove the thunder background from our 'Full view' menu by going into the Extension folder, go to CSS and delete the file named Thunder.css