# Common Issues and Fixes

## Missing Files | I cannot find the files I downloaded

After downloading your files, the files should appear in your downloads folder. \
\
If this is not the case:\
\
1\. check that you do not have any anti-virus protections deleting the files\
\
2\. locate where the files downloaded to from chrome:\
a. go to `chrome://downloads/`\
b. hit "show in folder" (see [here](https://i.imgur.com/J1x29GK.png))

## Stuck Logging In

After signing into Discord, if you encounter a screen reading "Stuck Logging You In", please ensure that:\
1\. Uninstall any additional autofill extensions. \
2\. Disable third-party Ad Blockers, VPNs, and proxies. \
3\. Ensure this extension can read and change data on websites\\

![](https://media.discordapp.net/attachments/841329813020999700/841331891789627403/Capture.PNG?width=400\&height=182)

## Key Validation Error

Often times, key validation errors are because of Lightning Server Issues:\
\
If you encounter an issue, please reset your key, log back in and import your profiles (should be exported by default)\
a. guide to reset key [here](https://app.gitbook.com/@lightningatc/s/lightningatc-master-guide/~/drafts/-MNLTSp8mAvpHZqIngz8/issues-and-fixes/common-issues-and-fixes#reset-key-or-my-key-is-currently-in-use)\
\
If you encounter this issue often, please open a ticket [here](https://discord.com/channels/636676499730071567/638077864557805578). \\

## Sensitivity to Bright/Flashing Light

Note: For those who suffer from like seizures/epilisey, feel free to remove the thunder background from our 'Full view' menu by going into the Extension folder, go to CSS and delete the file named Thunder.css

## Browser Not Supported

Please click the refresh button then toggle the blue toggle off and on. This can be found at `chrome://extensions/`\
&#x20;&#x20;

![](broken-reference)

## Interacting with "Login Through Discord"

If you are unable to hit "Login Through Discord":\
\
right click > open in new tab\\

![](https://media.discordapp.net/attachments/841330110408949760/841330448713121812/Screen_Shot_2021-05-10_at_8.06.44_AM.png?width=400\&height=229)

## Receiving "Error, Check Logs"

If are are receiving this error, please:\
1\. Uninstall Lightning from Chrome\
2\. Unbind your key\
3\. Bind your key\
4\. Reinstall Lightning on Chrome\
\
If the issue persists, please open a ticket. \\
