# Common Errors

## Missing Files | I cannot find the files I downloaded

After downloading your files, the files should appear in your downloads folder. \
\
If this is not the case:\
\
1\. check that you do not have any anti-virus protections deleting the files\
\
2\. locate where the files downloaded to from chrome:\
a. go to `chrome://downloads/`\
b. hit "show in folder" (see [here](https://i.imgur.com/J1x29GK.png))

## Stuck Logging In

After signing into Discord, if you encounter a screen reading "Stuck Logging You In", please ensure that:\
1\. You have no other Autofills on that chrome user\
2\. Disable third-party Ad Blockers

## Key Validation Error

Often times, key validation errors are because of Lightning Server Issues:\
\
If you encounter an issue, please reset your key, log back in and import your profiles (should be exported by default)\
\
If you encounter this issue often, please open a ticket [here](https://discord.com/channels/636676499730071567/638077864557805578).&#x20;

## No Key Found

Ensure you have downloaded the renewal version rather than the non-renewal version. The renewal version is found in the [dashboard](https://lightning.hyper.co/dashboard).\\

![](https://2089545557-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSbW6KIA8975TGuiWidUt%2Fuploads%2FSTc5OCtxdFWLwxYwXk6u%2Fdownload.png?alt=media\&token=6738cb30-7531-4c95-8146-26e35fba7157)
